Shipping policy

Order Processing

Orders are processed within 1–3 business days after your order is placed. Orders are not typically processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Estimated Shipping Time

Estimated delivery time is 7–15 business days after your order has been processed.

Please note that delivery times are estimates and may vary due to your location, carrier delays, customs processing, weather conditions, or other circumstances outside our control.

Tracking Your Order

Tracking information may take a few business days to update after your order has shipped. In some cases, tracking may not update until the package reaches a local distribution facility.

Multiple Packages

Some orders may be shipped in separate packages depending on product availability and fulfillment location. You may receive more than one tracking number, and your items may arrive at different times.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error.

Once an order has been processed or shipped, we may not be able to change the delivery address. We are not responsible for packages that are delayed, lost, or returned because incorrect shipping information was provided.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please check your tracking information and contact the shipping carrier for an update.

You may also contact us at [support email] with your order number, and we will help investigate the shipment.

Customs and Import Fees

Depending on your location, your order may be subject to customs duties, taxes, or import fees. These charges are determined by your local customs authority and are the customer’s responsibility unless otherwise stated at checkout.

Contact Us

For questions about your order or this Shipping Policy, contact us at:

Email: support@nevzu.com
Store: Nevzu